Warranty Limitations

East Coast Shade Design will service warranty issues in respect of products that we have installed.

East Coast Shade Design will provide a guarantee of workmanship including installation and erection of the product for a period of 24 months beyond the installation date.

After that time, a service fee may be charged for attendance to site.

Exclusions from coverage

East Coast Shade Design or the manufacturer will NOT be responsible for the following:
  1. Damages to the product resulting from anything other than an inherent manufacturing defect in the Product, including without limitation, damage caused or contributed to by:

    • use of the Product for purposes other than that for which the Product was originally designed or intended
    • fair wear and tear
    • weather conditions (including winds – see wind rating if applicable on some products) storms, force majeure events and natural disasters, such as floods, lightning, hail, windstorms, tornadoes and earthquakes.
      • Wind ratings are significantly reduced in wind uplift situations which may occur along the coast. Products such as umbrellas and awnings should be retracted or closed of an evening or during windy conditions to prevent wind related damage. Wind damage of this nautre is not covered under warranty.
    • exposure of the product to damaging substances, such as chemicals, oils or solvents, or to mechanical friction, scratching, abrasion, chipping or any other impact
    • tensioning the Product beyond its tear and tensile capabilities;
    • any act or omission of any person other than East Coast Shade Design, including misuse, neglect, accident or abuse
    • movement or defects in the building, walls, foundation, or any other material or structure used as a base over which the Product is installed
    • any variation, alteration or modification to the Product in any way unless approved in writing by East Coast Shade Design
    • The continued use of your Product after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user.

  2. Any variations or defects in appearance, colour or shade or defects which are of a purely aesthetic or cosmetic nature, including any surface corrosion on aluminium/steel products, or colour fading of the Product, or any deterioration in the chemical composition of the fabric of the Product for any reason including exposure to ultra-violet rays.

  3. Any travel or accommodation expenses or any labour and other costs involved with the removal or repair of the defective Product, or on-site assembly or installation of the replacement Product. These costs are NOT covered by the manufacturer’s warranty and may need to be paid separately to East Coast Shade Design.

  4. Where our products have been installed so that they are housed or enclosed into wall, roof, ceiling, floor or column cavities/recesses, our warranty excludes any cost associated with their removal and reinstatement of cladding, covers or structure which may be required to remove the product for repairs. 

  5. Compensation for any delay in either replacing or repairing the Product or in properly assessing a claim under your Warranty.

Responsibilites

You undertake to use the product as intended and follow the manufacturers instructions on their use.

Please refer to your quotation for further  manufacturer's warranty details.

Council requirements, building code compliance, permits, set back requirements, and property line issues. These  are the property owner's responsibility to handle as necessary. East Coast Shade Design is held harmless from any disputes, litigation, disagreements, payments, or any problems that may arise, regarding faulty installation, property line disagreements, permits, set back requirements, or any other problems regarding installation of the Products.

Submitting a claim under warranty

You must bring to our attention any warranty issue as soon as it becomes apparent.
To claim please contact our office on info@ecsd.com.au or phone 1300 668 187.

To expedite the process please provide:

  •   Location of product (address)
  •   Original quote or invoice number
  •   Photos of the issue



 

"Awning solves our problem with direct sunlight and difficulty with putting up any other kind of shade. Service was extremely good. Very prompt response, helpful advice and friendly approach. It was refreshing to deal with a supplier who responded straight away to our request and kept us regularly updated on progress."

Alice & Mark 

Folding Arm Awning

"After a number of alternative providers failed to attend scheduled quotation appointments we contact Tim at 4.00pm. Tim was immediately proactive and set an appointment at our house at 8.30 the next day. In the meantime, Tim mailed photographs to give us an indication of his work. True to his word, Tim attended and provided us a quote on the spot. Later that day we accepted and agreed on an installation date. The product was delivered and installed on the agreed date. We are very happy with Tim's service and advice, the product itself and the final result. We would recommend East Coast Shade Design, Thanks."

Craig F

Hornsby

Installed Skyspan Retractable Umbrella: "Is an attractive addition to our home entertaining area - neighbours comment favourably. Service: Especially good from order to installation and subsequently, obvious interest in our satisfaction levels was most gratifying. It is a pleasure to do business with East Coast Shade Design."

Dianne V

Dudley

"Excellent - very happy with quality of sails and strength of posts and fittings. Patience and input into design was very much appreciated - end result was perfect. Delivered more than was promised in service, timeliness and effect. Amazing turnaround times - completed significantly earlier than promised."

Emma & Angus H

Maitland

"Very Good Service. Prompt to quote and install. Awning looks great and was exactly what we wanted."

Harol 230 Folding Arm Awning

"Very impressed with the quality of materials used and very cost competitive compared with my other quotes. First Class Service - very timely service. I very much enjoyed having Tim do the work - very professional and reliable and shows great enthusiasm in his work."

James Harrison

Chatswood

"Great creative insight into design - withstands the weather and supports our need for shade. Regular Communication meant work proceeded efficiently and friendly manner. It looks great, kids happy, we're happy."

Karrawong Kindy

Shade Sails:  "Excellent and prompt. Clean and neat (& cheerful) work. Tim Davies was very helpful and patient."

Max & Lorraine Lowery

Mt Errington Early Learning Centre

"We love our new awning. It is easy to use and looks great. Service: Excellent. Friendly. Good Follow-up. Informative. Didn't push me to spend more - recommended what was necessary. We are very happy with end result and it blends with our house as if it was meant to be there all along."

Melinda C

Manly

Outdoor blind installation: "Very helpful, kept informed at all times - installed blind very quickly without disruption. Happy to have done business - would use again."

Neil Hunter

Campus Central, Ourimbah

"Thanks to Tim an and the team for a very professional installation of our new motorised awning. We were very impressed with the product, and with the detailed investigation and resolution of the mounting details and installation process ."

Chris

New Lambton

"The sail that we had installed is excellent in both workmanship and quality. It is better than we imagined and provides us with our desired requirement of privacy and shade. The service provided by Tim is exceptional. His expertise and attention to detail was invaluable enabling us to work together to achieve the desired result even though the area to be covered was unusual and complicated in design. Tim understood the importance of getting our sail exactly right and we are delighted with the result. We would have no hesitation in recommending East Coast Shade Design to anyone considering installing a shade sail. Tim kept us informed from beginning to end of the project."

Paul and Jill

Ashfield

"Heavy sail material, powder-coated posts, stainless fittings all look like a quality product. Excellent communications and Tim is there when he says he will be."

Terry W

Request a Quote

Request a quote online for any of our shade products.

master builders association

MBA Membership Number 1854663.
Timothy Davies, Contractor (Builder) Licence No 173020C.

We supply and install throughout the Hunter Valley, Newcastle, Lake Macquarie, the Central Coast and Northern suburbs of Sydney.

Shade Design
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Contact Us
  • Rathmines, NSW 2283
  • Call. 1300 668 187